Jeffa Computers Terms and Conditions
Welcome to Jeffa Computers! By using our website and services, you agree to these Terms and Conditions. Please read them carefully before proceeding.
1. Agreement to Terms
By accessing our website, you acknowledge that you have read, understood, and accepted these Terms. If you disagree with any part, you should discontinue use immediately.
2. Eligibility
Users must be at least 18 years old or have parental consent to access our services.
3. Website Usage
- Use our website lawfully and responsibly.
- Avoid posting harmful, offensive, or unauthorized content.
- Do not engage in disruptive activities or unauthorized data collection.
4. Account Responsibility
- Some features require account registration.
- You are responsible for safeguarding your login credentials.
- Notify us of any unauthorized account activity.
5. Products and Services
- Product availability and pricing are subject to change.
- While we strive for accuracy, errors may occur, and we reserve the right to correct them.
- We may modify or discontinue products without notice.
6. Ordering and Payments
- Ensure accuracy when placing orders.
- Payments must be completed via the provided methods.
- Orders are subject to acceptance; we may cancel at our discretion.
7. Warranty
Jeffa Computers Ltd offers a warranty of 3 to 6 months for refurbished items and 1 to 2 years for brand-new items purchased from our store. This warranty covers manufacturer defects and hardware issues that may affect the normal use of the product. The warranty period starts from the date of purchase. Battery issues MUST be reported within 2 weeks after the date of purchase.
Items Covered Under Warranty:
✅ Computers (desktops, laptops, phones, printers)
✅ Computer components (RAM, SSD, HDD, graphics card)
What the Warranty Doesn't Cover:
✅ Any damage from improper use, installation, or failure to follow product instructions
✅ Drops, spills, power surges, or any other accidents
✅ Any repair, modification, or tampering by third parties other than Jeffa Computers Ltd or the manufacturer
Warranty Claim Process:
✅ Bring the item along with the receipt to Jeffa Computers Ltd or contact our support team at 0700410356.
✅ We will assess the issue, and repairs will be performed by our technicians, or we may send the product to the manufacturer for further inspection.
8. Shipping and Delivery
- Estimated shipping times and costs are provided at checkout.
- We are not liable for carrier or customs delays.
9. Returns and Refunds
- Refer to our Returns and Refunds Policy for eligibility and process.
- Items must be in original condition within the return period.
10. Intellectual Property Rights
- All website content is owned by Jeffa Computers and protected under intellectual property laws.
- Unauthorized reproduction or distribution is prohibited.
11. Privacy Commitment
Your use of our website is subject to our Privacy Policy, detailing how we collect, store, and use your data.
12. Limitation of Liability
Jeffa Computers is not liable for indirect or incidental damages arising from the use of our services, to the fullest extent permitted by law.
13. Legal Compliance
These Terms are governed by the laws of Kenya. Disputes will be resolved in Kenyan courts.
14. Policy Updates
We reserve the right to amend these Terms. Changes take effect upon posting.
15. Contact Information
For inquiries, reach out to us:
- Email:support@jeffacomputers.com
- Phone: +254 700 410356
- Location: Nairobi, Kenya